SHIPPING AND RETURN POLICIES

SHIPPING LEAD TIMES

GROUND:

Most IN STOCK items will ship within 1-2 business days from the date the order was placed. Orders placed on Friday after 12:00 noon, will be shipped the following week, excluding Holidays.

FREIGHT:

IN STOCK oversized items, or items too heavy for ground shipment will be shipped with one of our freight carriers and will be sent out 2-3 business days from the date the order was placed. Orders placed on Friday after 12:00 noon, will be shipped the following week, excluding Holidays.

Once your freight item has been sent, the carrier will contact you to set up a delivery date and time to your shipping address. Someone must be present and available to sign for the shipment upon delivery. Freight items are delivered curbside or in your driveway, not to your front door. Your item will not be delivered without an appointment so please respond to any messages left by the carrier.

Shipping Restrictions:

Please call for information if your order ships anywhere outside the 48 continental United States or Canadian Provinces.

IMPORTANT:

Please refer to the specific model number you are ordering to see if there are any delays or special circumstances regarding the shipping of that product.

SHIPPING QUOTES

We do our best to ensure that the shipping amount quoted is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. Certain geographical areas such as islands, i.e., Martha’s Vineyard, Nantucket, San Juan Island, Cape Cod, mountainous locations or other remote delivery areas may be subject to additional delivery time and/or additional delivery fees. If notified of any additional charges, you also have the right to modify or cancel your order for a prompt and full refund.

RETURN SHIPPING

Our warehouse puts substantial effort to prevent shipping damage however, it does occur occasionally. If you receive a shipment with visible damage, do NOT accept the package, have shipper immediately return to the sender.

Please be aware that it is the customer's responsibility to inspect packages thoroughly and test all items immediately upon receiving the order. If you discover the product is damaged or not in working order once opened, notify our support team (info@myretroappliance.com) within 48 hrs of delivery. Please help us and report damage within 48 hrs of delivery. We have this policy due to the fact that freight and delivery companies will not honor damage claims made after that time.

All returns must be approved first and sent back using the same carrier method used on the original shipment. Items returned for a refund, not due to shipping damage, must be received in new and saleable condition, free from scratches, dents or other damage. Do not install the product or the guarantee becomes VOID.

RETURNS AND EXCHANGES

FINISHED GOODS

GROUND SHIPMENT:

Our return policy will cover you, penalty-free, within the first 48 hours of your receiving your order and we will cover the return shipping. We strongly encourage you to open your product, plug it in and test it even if it's not fully installed to make sure all the features of your items function properly in this 48 hour time period. This is especially important if you have a big remodel or building a project that won’t be finished in that two week time window.

You can still return up to 30 days after receiving it, however, you'll be responsible for a 20% restocking fee as well as return shipping.

FREIGHT SHIPMENT:

Our return policy will cover you, penalty free, within the first 48 hours of your receiving your order however the customer is responsible for return shipping on any freight shipment. We strongly encourage you to open your product, plug it in and test it even if it's not fully installed to make sure all the features of your new hood function properly in this 48 hour time period. You can still place a return within 30 days of receipt, however, you'll be responsible for a 20% restocking fee. DO NOT SIGN FOR ANY CLEARLY DAMAGED PRODUCT. IF YOU SIGN FOR DAMAGED PRODUCT WITHOUT INDICATING DAMAGE ON THE BOL WE HAVE NO RECOURSE WITH THE SHIPPING COMPANY AND WE CANNOT PROCESS A RETURN.

PARTS:

Parts are not eligible for return. If you have a problem with a part we will do our best to help you. Please call our parts support line at (866) 233-3301 ext 2. If your part arrives damaged it must be reported within 24 hrs and a return must be approved by the service department.

UNDAMAGED RETURNS

Your returned product must be received by us in new condition, packed in the original box with all foam panels including all parts, accessories, and hardware. Product cannot have been installed. You have up to 30 days to initiate an undamaged return.

It is the responsibility of the customer to make sure the returned product is available for pickup by the carrier once a return is approved, in the original delivery location, safe and protected from the weather. If the package has not been picked up by the carrier after 3 attempts, then all return shipping arrangements and charges are to be paid by the customer.

In the event that the customer is unwilling or unable to return the item within 30 days from the original delivery date by the carrier, any return or refund will be denied. We are not liable for missing, damaged, incorrect orders or parts after 30 days from the date of delivery.

UNDAMAGED GROUND RETURNS:

If we are notified within 48 hrs of delivery, we will pay for the return ground shipping. If the return is initiated more than 48 hrs from the date of delivery you will be responsible for the return shipping. For undamaged returns, we are required to email you the return shipping label, and you are responsible for scheduling a pick up with the carrier or dropping your range hood off at your local terminal.

UNDAMAGED FREIGHT RETURNS:

Repackage the product in the original shipping box with Styrofoam panels, including all parts, accessories, and hardware.
Once your claim is approved, we will arrange for a pickup by the carrier method used on the original shipment, either GROUND or FREIGHT. The customer must make the product available for pick up. The item must be picked up no later than 14 days after delivery, otherwise, you are deemed to have accepted the shipment.

If you choose, you will be credited with a full refund that is issued in the same manner payment was made. For payments made with PayPal or a Credit Card, credit will be issued directly to that account.

DAMAGED RETURNS

A damaged product MUST be reported directly to My Retro Appliance within 48 hours, NO EXCEPTIONS! We have this policy due to the fact that freight and delivery companies will not honor damage claims made after that time. Please keep all packaging and boxes.

DAMAGED GROUND RETURNS:

If we are notified within 48 hrs of delivery, we will pay for the return ground shipping. For undamaged returns, we are required to email you the return shipping label, and you are responsible for scheduling a pick up with the carrier or dropping your range hood off at your local terminal.

DAMAGED FREIGHT RETURNS:

The customer will be responsible for the return shipping cost on items shipped with a freight carrier and package MUST BE INSURED. An item is shipped via freight when the item is too large or too heavy to be shipped by ground. If your product was shipped to you as freight, it must be returned as freight. DO NOT SIGN FOR ANY CLEARLY DAMAGED PRODUCT. IF YOU SIGN FOR DAMAGED PRODUCT WITHOUT INDICATING DAMAGE ON THE BOL WE HAVE NO RECOURSE WITH THE SHIPPING COMPANY AND WE CANNOT PROCESS A RETURN.

You must report the damage directly to My Retro Appliance via email to info@myretroappliance.com or call (866) 233-3301 within 48 hours for an item replacement or to receive a full refund.
You will be asked to take a clear picture of the damage and send the photos via email to info@myretroappliance.com. Include the order number and describe the damage. This is required before we can approve the damage claim.
Repackage the product in the original shipping box with Styrofoam panels, including all parts, accessories, and hardware.
Once your claim is approved, we will arrange for a damaged pickup by the carrier method used on the original shipment, either GROUND or FREIGHT. The customer must make the product available for pick up. The item must be picked up no later than 14 days after delivery, otherwise, the customer is deemed to have accepted the shipment.
When your damaged product has been received and inspected by My Retro Appliance, a new replacement will be sent out to you.

RISK OF LOSS

We cannot be directly responsible for lost or stolen packages. You must contact us immediately if the entire shipment was not received within two (2) full days after the carrier’s estimated delivery date. All requests must be made within 14 days from the date of shipment for any possibility of a claim.